CTI, Computer Telephony Integration System & CTI Application

Improve the cost effectiveness of your phone systems and data handling with Computer Telephony Integration.

CTI applications enable computers and telephones to interact with each other allowing them to handle both voice and data traffic. A computer telephony integration system can easily deal with phone calls, email, web and fax communications - most popular contact management systems, such as Goldmine, Act! and Microsoft CRM, can all be seamlessly integrated with CTI technology.

More and more businesses are experiencing the benefits that CTI applications can bring to the modern office:

Increased Efficiency

• Reduce operating costs **
• Shorten the length and duration of calls
• Coordinate telephone and data transfers between 2 parties
• Ability to call and service more customers
• Call routing and reporting functions

Improved Customer Service

• Minimise time spent gathering caller information
• Retain caller information on call transfer
• Ability to offer a faster, personalised service

Find out more about the Smartconnect computer telephony integration system:

** Source: the DTI fact sheet on computer telephony integration