Business Telephone Systems.

A telephone system should be able to grow & adapt to your business needs, enhancing your customer's experience, forging stronger & more profitable relationships through ease of contact.

Why Would You Choose Us?

Unlike a lot of companies ‘selling’ systems, we pride ourselves in offering a professional, friendly, consultative approach. Listening to your requirements allows us to bespoke the correct solution that fits your business needs.

We want you to have confidence in the systems we choose and so we take time to get to know you and your needs before we begin. Our focus is on long-term relationships with customers; these are always far more profitable for both sides than a short-term sale.

We want you to be our best customer and so we make your first steps as rewarding as possible. As soon as you pick up the ‘phone or fill out an enquiry form, we will ensure that you get the information you need to make the right decision.

Common Customer Obejctives

Although each business is different, there are a number of goals that are common to many of our clients when it comes to finding a telephone system. These include:

  • Improving business efficiency – enabling greater connectivity & availability of staff across offices or even multiple sites
  • Improving customer service – all businesses desire to pride themselves on services. Business telephone systems enable integration with CRM systems, welcoming customers by name, monitoring calls for the improvement of service over time and much more
  • Implementing detailed call logging – logging enables businesses to monitor performance, to reduce fraud, control costs & to ensure that customer calls are being handled & processes improved where necessary
  • Reducing spend on line rental & call charges
  • Interact with mobile team members - many businesses have owners or salesforces that interact with the office remotely. Finding a system that can seamlessly interact with these staff members without call costs is important

Have You Considered SIP Trunking?

SIP Trunking is the modern means of making calls. Instead of using phone lines & having new lines installed, businesses now use SIP trunks which enable calls to be routed through the Internet.

If your business does not use SIP, then the savings from using it can be used to pay for a new business telephone system. Business customers can expect to save up to £400 per line per year by moving from a standard lines & calls arrangement to a SIP trunking package. If you are considering a new system, this can be a real benefit. Contact us for more information.

 

Are you Eligible for a Grant?

Get up to £3,000 towards Superfast Broadband for your business

Government vouchers of up to £3000 are available to offset the cost of connecting to the internet at superfast speeds. The non-repayable grant applies to a new or improved service offering a minimum of 30 megabits connectivity (or minimum of 20 megabits on a direct connection) and is available to 99% of all businesses.

The grant is available for businesses in 50 cities and can help businesses to get the right Internet backbone to support telephone systems that can maximise the cost savings of SIP trunking. Contact us for more information.

What should you do next?

If you have a question, please give us a call on 0116 200 6100

The most important thing when it comes to investing in telecoms is to find a provider that meets your needs.

Please call us or fill out the enquiry form below & one of our project managers will call you and help you to get good advice quickly and easily.

Please feel free to ask, we won’t bite!


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Demonstrating your return on investment – before you make the decision to buy a telephone system for your business, it is important to consider the long-term consequences. We will demonstrate your return on capital at the proposal stage to ensure that you can make the best possible decision

Improving your profitability – we will demonstrate how our system will improve your profitability through increased capacity to handle business, less downtime, improved availability of staff and lower maintenance costs

Reducing overall costs – we will demonstrate how our systems will reduce the ongoing costs to your business, saving staff & maintenance time as well as improving the availability and speed of access of information

Maximising the value of staff time – staff are the most valuable resource of a business. We will demonstrate how you can gain an increased return on your staffing costs through their increased availability and speed to access fellow staff and customers

Don’t be discouraged from exploring new technology just because you may not be familiar with telecoms industry jargon.

  • “Should we use ISDN or SIP?”

  • “Should I utilize VoIP technology?”

  • “Will UC enhance the way I operate my business?”

We will explain everything simply so that you are confident when choosing the correct solution for your business.

How do I choose the correct telephone system for my business?

All of our customers are unique and therefore we are happy to take the time to listen to your business requirements and offer the best solution for your business/organization. We will fully explain the system features, efficiency and financial benefits to enable you to confidently purchase the correct telephone system.

What is a VOIP system?

VOIP = Voice over internet protocol

What are the benefits of using a VOIP system?

The benefits of a VOIP system include being able to connect to: Multiple sites, homeworkers, workers abroad, different sites, different desks etc

Do I really need a VOIP system?

Not necessarily. We offer digital and analogue systems which may be more suited to your requirements. If for example your building has old wiring you would not be able to install a VOIP system. However we can still offer all the enhanced features utilising your existing cabling infrastructure.

What is UC or unified communications?

UC allows an individual to send a message on one medium, and receive the same communication on another medium. e.g. a voicemail can be accessed through e-mail or a cell phone. UC gives the  ability to easily communicate seamlessly via a wide range of integrated components.

What is web collaboration?

Sharing documents and information online.
OpenScape Web Collaboration enables your teams to share more ideas and information at a moment’s notice, from wherever they happen to be.

How do you project manage the installation?

Your dedicated project manager will ensure your requirements are agreed and implemented to the highest level by our fully trained installation engineers from conception to completion of the project.

What about sales after care?

We offer full support contracts to ensure the continuous smooth running of your telephone system. We can usually diagnose any problems remotely, but our fully trained engineers will visit your site if necessary.

What about user training?

We offer full user training for your new telephone system on-site or alternatively in our demonstration suite at our RDC offices.

Case Studies

If you would like to know more about how we might be able to meet your needs, see how we’ve helped
similar companies in our case studies

  • Harley Davidson Garage – Uppingham

    ”How we replaced an expensive & unreliable system reduced line rental costs by £1,200 per annum & call costs by £2,400 per annum....“

  • Jake Powley

    How Kinamo got a £3,000 Broadband Grant

    ”"I would say to anybody organisation considering getting a connection voucher that it's really a no-brainer..."...“

  • Emma Mills

    How Mi PA used Superfast Broadband Vouchers

    ”"It’s been probably one of the best things that has happened to us this year"...“

10 Reasons Why Our Customers Choose Us

We take time to listen – many communications companies prefer to broadcast rather than communicate. We like the old adage: “You have two ears & one mouth & should use them in that proportion”. We not only want to know your needs but also your constraints as these can limit your choices if we don’t identify them early

We are the friendliest company you will meet – we hope you’ll find this out for yourself but there’s a reason we’re in the communications business: we love communication

We take responsibility in the long-term – we are motivated to solve your problems and to take ownership of any problems you may have if faults occur

We offer project managers & not salespeople – when we come and see customers, it is to gain an understanding of the practicalities of their organisation, to understand what you need and to advise on the best solution. Our project managers stay with the project until we hand over to our maintenance engineers after the systems are live

We have our own maintenance division – we have a team of engineers, some of whom provide a constant reference point in the office while the others travel to customers to help with their problems. Who’d have thought that supporting customers in the long-term would be considered novel nowadays?

We have highly-skilled engineers – all of our engineers have been trained in-house. They are technically excellent and are sociable too

We come to you – rather than having remote support that frustrates you, we will send out a real person to fix your problem and to provide you with advice to ensure you’re better off in the future

We hold stock for your needs – we recognise that needs change and things happen. We hold stock to be able to react to needs and to ensure that faulty equipment does not disrupt the smooth-running of your business

They love our demonstration room – we have our own demonstration and training room for customers to understand how business telephone systems can work for them and to better meet their needs before they make an important decision

Wow! You are thorough – We like to give time and attention to customers that demand it from us. You’ve taken time to read all of these reasons & we recognise you have an eye to detail. We will match your approach with our communication with you

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