Telephone Systems For Hotels.

A telephone system can be the backbone of an hotel, enabling seamless interaction with your CRM or front-of-house system enabling you to make your guests feel welcome & known in a strange place, helping drive bookings from guests & corporates & maximising impulse bookings.

There is a lot to consider & each system should be tailored to match your hotel's values & systems.

Why Would You Choose Us?

Unlike a lot of companies ‘selling’ systems, we pride ourselves in offering a professional, friendly, consultative approach. Listening to your requirements allows us to bespoke the correct solution that fits your needs.

We want you to have confidence in the systems we choose and so we take time to get to know you and your needs before we begin. Our focus is on long-term relationships with customers; these are always far more profitable for both sides than a short-term sale.

We want you to be our best customer and so we make your first steps as rewarding as possible. As soon as you pick up the ‘phone or fill out an enquiry form, we will ensure that you get the information you need to make the right decision.

RDC Communications have been hotels and the wider hospitality industry since 1999, designing, installing & maintaining systems that make hotels more efficient & more profitable.

The Benefits of the Right Hotel Communications System

  • Front-of-house integration - this can enable guests to be welcomed by name when they call, save time by enabling them to order food & checkout using their handest
  • More corporate bookings - automatic call routing for seamless mobile transfer & customisable direct dial and voicemail settings instantly make managers & staff more responsive. That creates a great impression of your customer service and attention to detail, and ultimately brings in more business
  • More event bookings – Customers can book events by telephone & they can be automatically integrated with your diary management system
  • More impulse bookings - Introducing useful benefits like “click and dial” Skype calling can make it far easier and more attractive for overseas guests to get in touch, ask key questions, and make a booking on the spot
  • System reporting – the reporting functions of the right telephone system can give management a much clearer picture of how the business is doing
  • Roaming access - remote access can be given to the system from anywhere in the world where a WiFi connection is available, meaning free calls to colleagues on the same system
    and local call rates for any outbound call
  • Wake-up call booking - simple apps can be made to book wake-up calls or guests can call in & get an automated wake-up call without staff interaction
  • Improved Trip Advisor review profile – by making hotels more responsive, guests that book are often impressed by how communicative the staff are when compared to hotels using more antiquated systems. This can really help an hotel win more business
What should you do next?

If you have a question, please give us a call on 0116 200 6100

The most important thing when it comes to investing in telecoms is to find a provider that meets your needs.

Please call us or fill out the enquiry form below & one of our project managers will call you and help you to get good advice quickly and easily.

Please feel free to ask, we won’t bite!

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  • Improve business efficiency – enabling greater connectivity & availability of staff across large hotel areas means more can get done
  • Improving guest service – business in the hospitality industry can be won & lost on the smallest things &, a good first impression on the telephone can make all the difference
  • Implementing detailed call logging – hotels are interested in logging to monitor business performance & control costs
  • Reduce spend on line rental & call charges
  • Interact with mobile team members - hotel phone systems enable the quick response of night porters & mobile staff
  • Improve guest Internet access

Demonstrating your return on investment – before you make the decision to buy a telephone system for your business, it is important to consider the long-term consequences. We will demonstrate your return on capital at the proposal stage to ensure that you can make the best possible decision

Improving your profitability – we will demonstrate how our system will improve your profitability through increased capacity to handle business, less downtime, improved availability of staff and lower maintenance costs

Reducing overall costs – we will demonstrate how our systems will reduce the ongoing costs to your business, saving staff & maintenance time as well as improving the availability and speed of access of information

Maximising the value of staff time – staff are the most valuable resource of a business. We will demonstrate how you can gain an increased return on your staffing costs through their increased availability and speed to access fellow staff and customers

Dedicated account manager – to make telephone systems installations work for hotels & work right, it’s important that the people you talk to know what’s happening with your hotel. We will assign you one account manager & all of our staff will be aware of your hotel’s needs

How do I choose the correct telephone system for my hotel?

As consultants, we will take the time to listen to your requirements and bespoke a solution that meets both your current needs and future growth requirements whilst remaining cost-effective. We have a range of customers from nurseries with just a few staff to larger colleges whose facilities may be used around the clock and whose infrastructure needs require a greater range of insight & flexibility. We feel that our experience will help you to make the right decision for your hotel.

Can we lease a telephone system?

Yes you can. Certain hotels have budgets in place that our lease arrangements can be sensitive to. We can provide the option to upgrade at the end of the term of the lease.

How do you project manage the installation?

Your dedicated project manager will ensure your requirements are agreed and implemented to the highest level by our fully trained installation engineers from conception to completion of the project.

What about sales after care?

We offer full support contracts to ensure the continuous smooth running of your telephone system. We can usually diagnose any problems remotely, but our fully trained engineers will visit your site if necessary.

What about user training?

We offer full user training for your new telephone system on-site or alternatively in our demonstration suite at our RDC offices.

Case Studies

If you would like to know more about how we might be able to meet your needs, see how we’ve helped
similar companies in our case studies

  • Ian Catterill

    How the Hydro Made Better Management Decisions

    ”Hotels can generate logistical challenges like no other business. Increasing staff availability to guests & improving efficiency are goals that hotels can achieve when choosing the...“

  • Steven Lee

    How the Royal Victoria Wowed Trip Advisor

    ”In the hospitality industry, customer service & responsiveness to guests can make or break you, especially in the days of Internet reviews....“

10 Reasons Why Our Customers Choose Us

We take time to listen – many communications companies prefer to broadcast rather than communicate. We like the old adage: “You have two ears & one mouth & should use them in that proportion”. We not only want to know your needs but also your constraints as these can limit your choices if we don’t identify them early

We are the friendliest company you will meet – we hope you’ll find this out for yourself but there’s a reason we’re in the communications business: we love communication

We take responsibility in the long-term – we are motivated to solve your problems and to take ownership of any problems you may have if faults occur

We offer project managers & not salespeople – when we come and see customers, it is to gain an understanding of the practicalities of their organisation, to understand what you need and to advise on the best solution. Our project managers stay with the project until we hand over to our maintenance engineers after the systems are live

We have our own maintenance division – we have a team of engineers, some of whom provide a constant reference point in the office while the others travel to customers to help with their problems. Who’d have thought that supporting customers in the long-term would be considered novel nowadays?

We have highly-skilled engineers – all of our engineers have been trained in-house. They are technically excellent and are sociable too

We come to you – rather than having remote support that frustrates you, we will send out a real person to fix your problem and to provide you with advice to ensure you’re better off in the future

We hold stock for your needs – we recognise that needs change and things happen. We hold stock to be able to react to needs and to ensure that faulty equipment does not disrupt the smooth-running of your business

They love our demonstration room – we have our own demonstration and training room for customers to understand how business telephone systems can work for them and to better meet their needs before they make an important decision

Wow! You are thorough – We like to give time and attention to customers that demand it from us. You’ve taken time to read all of these reasons & we recognise you have an eye to detail. We will match your approach with our communication with you

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