Call Recording Systems.

Call recording is designed to enhance your business by enabling you to deliver great customer service.

By recording all telephone orders or discussions, you can quickly confirm back to a customer what was agreed. This enables any disputes to be quickly resolved and for the customer to be retained for future business.

Why Would You Choose Us?

Choosing a system for your business goes far beyond the considerations above. It comes down to you. And us. We choose to do business with companies that we understand are capable and able to meet our needs and we see that this is paramount.

We want you to have confidence in the systems we choose and so we take time to get to know you and your needs before we begin. Our focus is on long-term relationships with customers; these are always far more profitable for both sides than a short-term sale.

We want you to be our best customer and so we make your first steps as rewarding as possible. As soon as you pick up the ‘phone or fill out an enquiry form, we will ensure that you get the information you need to make the right decision as quickly as you need it.

What should you do next?

If you have a question, please give us a call on 0116 200 6100

The most important thing when it comes to investing in telecoms is to find a provider that meets your needs.

Please call us or fill out the enquiry form below & one of our project managers will call you and help you to get good advice quickly and easily.

Please feel free to ask, we won’t bite!

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Our customers are commonly looking to:

  • Resolve & minimise the cost of disputes - customers want to ensure that problems are resolved as quickly as possible and that problem customers don’t have the chance to become problem customers because quibbles can be dealt with before they become significant problems
  • Monitor call quality - businesses want to check what’s going on in their name, how customer services & account handling staff deal with customers for the first time and across their life with the business to ensure that they stay customers for longer
  • Demonstrate compliance – in gaining the benefits of call recording, businesses also need to be compliant with all regulations on data protection & to show that FCA & PCI DSS call recording rules have been followed
  • Improve staff performance – many of our customers want to work with their staff to help them and to ensure that opportunities are not missed

There are a number of ways in which the sum of our experience can help your business:

  • Demonstrating your return on investment – before you make the decision to buy a call recorder for your business, it is important to consider the long-term consequences. We will demonstrate a full working solution as used in-house at the proposal stage to ensure that you can make the best possible decision
  • Improving your customer’s experience – we will demonstrate how, by using recorded calls, you can make sure your employees are offering the quality of call your business needs to stay ahead
  • We can work to your specifications & hardware needs – we can give you a full system specification and then pre-load the software and hardware required for your recorder onto your own device
  • We use our own systems – we don’t just sell call recording systems, we use them too. Our staff are familiar with our service offerings from direct experience and know what customers are commonly trying to achieve

Will you work with our IT department?

Yes. We will give them a full system specification and details on implementation.

Can anybody listen to the calls?

Systems can be setup to allow supervisors and managers to listen to staff calls but permissions can be set on an individual basis.

Do I need to inform people that I’m recording calls?

Legislation states that you need to make reasonable efforts to inform callers that calls may be recorded. Whilst, with the correct telephone equipment you can announce this prior to answering the ‘phones if you wish, you could also place a line of text on your website informing people that you record calls. This is usually sufficient.

Can I install call recording on any system?

The simple answer is ‘Yes’. Contact us and we can perform a full survey to guarantee performance.

Case Studies

If you would like to know more about how we might be able to meet your needs, see how we’ve helped
similar companies in our case studies

  • Ian Catterill

    How the Hydro Made Better Management Decisions

    ”Hotels can generate logistical challenges like no other business. Increasing staff availability to guests & improving efficiency are goals that hotels can achieve when choosing the...“

  • Taylors (Estate Agent)

    ”How a client-focused service saved a growing Estate Agents £500 per annum in line rentals and £3,000 per annum in call costs, leaving them with a...“

  • Paul Hughes

    Winham Hughes

    ”How simple advice saved a growing firm £7,000 in upgrades, increased the hours that fee-earners could bill by 17% and cut call costs by 62%...“

10 Reasons Why Our Customers Choose Us

We take time to listen – many communications companies prefer to broadcast rather than communicate. We like the old adage: “You have two ears & one mouth & should use them in that proportion”. We not only want to know your needs but also your constraints as these can limit your choices if we don’t identify them early

We are the friendliest company you will meet – we hope you’ll find this out for yourself but there’s a reason we’re in the communications business: we love communication

We take responsibility in the long-term – we are motivated to solve your problems and to take ownership of any problems you may have if faults occur

We offer project managers & not salespeople – when we come and see customers, it is to gain an understanding of the practicalities of their organisation, to understand what you need and to advise on the best solution. Our project managers stay with the project until we hand over to our maintenance engineers after the systems are live

We have our own maintenance division – we have a team of engineers, some of whom provide a constant reference point in the office while the others travel to customers to help with their problems. Who’d have thought that supporting customers in the long-term would be considered novel nowadays?

We have highly-skilled engineers – all of our engineers have been trained in-house. They are technically excellent and are sociable too

We come to you – rather than having remote support that frustrates you, we will send out a real person to fix your problem and to provide you with advice to ensure you’re better off in the future

We hold stock for your needs – we recognise that needs change and things happen. We hold stock to be able to react to needs and to ensure that faulty equipment does not disrupt the smooth-running of your business

They love our demonstration room – we have our own demonstration and training room for customers to understand how business telephone systems can work for them and to better meet their needs before they make an important decision

Wow! You are thorough – We like to give time and attention to customers that demand it from us. You’ve taken time to read all of these reasons & we recognise you have an eye to detail. We will match your approach with our communication with you

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