Telephone Systems Maintenance.

Making sure that your system continues to run smoothly with the minimum of fuss is the responsibility of our highly-trained maintenance department. With all our installed base's equipment replicated in our stores, we can guarantee a minimum time to fix should you require our services.

Why Would You Choose Us?

We have our own maintenance division – we have a team of engineers, some of whom provide a constant reference point in the office while the others travel to customers to help with their problems. Who’d have thought that supporting customers in the long-term would be considered novel nowadays?

We have highly-skilled engineers – all of our engineers have been trained in-house and by the manufacturers of the equipment we supply

Fault management system – we have invested into a new ticketing system allowing us to track the progress of faults & keep you updated at all times

We hold stock so that you’re covered - we hold bonded stock for our maintenance customers keeping any potential downtime to a minimum

What should you do next?

If you have a question, please give us a call on 0116 200 6100

The most important thing when it comes to investing in telecoms is to find a provider that meets your needs.

Please call us or fill out the enquiry form below & one of our project managers will call you and help you to get good advice quickly and easily.

Please feel free to ask, we won’t bite!


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Our customers choose a maintenance plan for a number of reasons including:

  • Peace of mind – many businesses need a guarantee that their communications will be fixed within a fixed period of time should there be a problem. To our customers, a day without a telecommunications system means a dent in their turnover, their profits and damage to valuable customer relations
  • Needing access to vital equipment – our customers do not want to have to wait for parts or replacements, especially where their jobs or their businesses depend on being able to communicate effectively via the ‘phone or the web. We are unlike a number of telephone systems in that we hold significant amounts of stock for our customers’ systems to ensure that they are able to keep working when all else fails
  • Ensuring critical systems are backed-up – in the event of a disaster or a problem, we are able to restore a backup to get them as up-to-date as possible in the shortest possible timeframe

There are a number of ways in which we can help you to ensure that your systems run in the way you want and to ensure that your staff are able to do their job.

Highly trained engineers – by keeping all of our engineers trained to the manufacturer’s standard ensured that most faults are fixed with the minimum of fuss

Manufacturer support - because we keep our engineers fully trained, we have the full support of the manufacturers’ technical support desk should they be required

Extensive knowledge - we have over 80 years of experience between our engineering staff

We know you’re different – We can tailor the agreements to suit the requirements & budgets of all companies

What are your typical response times?

Our standard service level agreement are 4 hours for a major fault (50% or more of the system inoperable) & 16 hours for a minor fault. Please note that these are the maximum times set out in our service level agreement and represent our guarantee to you and most systems are attended to in a far shorter timeframe.

What is covered?

All engineering time is covered under our maintenance agreement and you can decide whether you would like to cover just the system or include the handsets. All equipment covered is replaced free of charge in the event of failure.

What about system software upgrades?

System software upgrades within your current version will normally be included as part of your maintenance package.

What is my system fails completely?

We keep backups on & off site of all of our customers telephone systems databases ensuring a rapid response even in the event of main system failure. This will ensure that we can have you back up & running with the most recent version as quickly as possible.

Case Studies

If you would like to know more about how we might be able to meet your needs, see how we’ve helped
similar companies in our case studies

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    ”Weboo's work with large files & its reliance on the Internet caused bottlenecks that a £3,000 Superfast Broadband grant solved immediately....“

  • Taylors (Estate Agent)

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  • Steven Lee

    How the Royal Victoria Wowed Trip Advisor

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10 Reasons Why Our Customers Choose Us

We take time to listen – many communications companies prefer to broadcast rather than communicate. We like the old adage: “You have two ears & one mouth & should use them in that proportion”. We not only want to know your needs but also your constraints as these can limit your choices if we don’t identify them early

We are the friendliest company you will meet – we hope you’ll find this out for yourself but there’s a reason we’re in the communications business: we love communication

We take responsibility in the long-term – we are motivated to solve your problems and to take ownership of any problems you may have if faults occur

We offer project managers & not salespeople – when we come and see customers, it is to gain an understanding of the practicalities of their organisation, to understand what you need and to advise on the best solution. Our project managers stay with the project until we hand over to our maintenance engineers after the systems are live

We have our own maintenance division – we have a team of engineers, some of whom provide a constant reference point in the office while the others travel to customers to help with their problems. Who’d have thought that supporting customers in the long-term would be considered novel nowadays?

We have highly-skilled engineers – all of our engineers have been trained in-house. They are technically excellent and are sociable too

We come to you – rather than having remote support that frustrates you, we will send out a real person to fix your problem and to provide you with advice to ensure you’re better off in the future

We hold stock for your needs – we recognise that needs change and things happen. We hold stock to be able to react to needs and to ensure that faulty equipment does not disrupt the smooth-running of your business

They love our demonstration room – we have our own demonstration and training room for customers to understand how business telephone systems can work for them and to better meet their needs before they make an important decision

Wow! You are thorough – We like to give time and attention to customers that demand it from us. You’ve taken time to read all of these reasons & we recognise you have an eye to detail. We will match your approach with our communication with you

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